Art. 1. Premises
Sec. 1.1 Identification of the Seller

The goods subject to these general conditions are offered for sale by “Murer Cantieri Audiovisivi S.r.l.”, headquartered at Via U. Bracalenti no. 16 – 32020 Limana (BL) – Tel. 04371841940 – Email: info@murerstore.com, registered with the Chamber of Commerce of Belluno under no. 01136720255 in the Business Register. Tax Code 01136720255, VAT No. 01136720255, hereinafter identified as the Seller.

Sec. 1.2 Definitions

1.1. The term “sales contract” means the contract of sale relating to the Seller’s tangible movable goods, concluded between the Seller and the Buyer within a distance selling system via telematic means organized by the Seller.

1.2. The term “Buyer” means the natural person or legal entity company who makes the purchase under this contract, for purposes which the Seller is not involved in or interested in.

1.3. The term “Seller” means the entity indicated above.

1.4. The term “Producer” identifies the person who manufactures the tangible movable goods that the Seller intends to offer to the Buyer.

1.5. The term “Platform” means the online sales channel www.murerstore.com.

Art. 2. Subject of the contract

2.1. With this contract, the Seller sells and the Buyer purchases the goods specified in the special conditions present in the offer and in the special conditions contained in this document.

2.2. The products mentioned above are, among other things, illustrated on the Platform.

Sec. 2.1 Technical clarifications on sales methods

2.3. The images in the multimedia catalog present on the Platform, viewable by the Buyer, with possible accompanying product technical sheets, may not perfectly represent their characteristics, as Producers may implement product improvements at any time without any obligation to provide prior notice.

2.4. Since the Producer may reserve the right to modify, at any time and without notice, the dimensions and technical aspects of the products listed in the online catalog, the illustrations, photographs, drawings, and descriptions are to be considered general indications and do not constitute an exclusive obligation for the Seller, nor must they necessarily correspond to the actual configuration of the products.

2.5. Any certifications, declarations of conformity, or declarations of compliance with specific regulations must be requested before placing the order to verify availability or feasibility. The Seller may refuse to provide documents not required by the applicable law where the Seller is based.

2.6. The prices shown in the product sheets of the articles viewable online or quoted and the related shipping costs are always understood to include VAT (unless otherwise indicated on the sales website).

Art. 3. Method of contract conclusion

3.1. The contract between the Seller and the Buyer is concluded exclusively through the acceptance of the economic offer submitted by the Seller to the Buyer via submission of the order on the platform (with receipt of the confirmation email by both parties) and the completion of payment.

Art. 4. Conclusion and effectiveness of the contract

4.1. Any notice of inability to fulfill the order due to product unavailability and/or delivery times longer than those previously indicated on the Platform (over 30 days) will be promptly communicated to the Customer, by phone or email. In such cases, the Customer may, alternatively, change the product, wait for availability within the newly communicated timeframe, or cancel the order requesting a refund for any amount already paid. Any right of the Customer to compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or things caused by the failure to conclude, even partially, an order, including loss of profit, missed earnings, lost sales, or loss of goodwill.

4.2. The Seller shall not be held liable for any delay due to force majeure causes (as defined in Art. 9) or acts or omissions of the Customer (e.g., failure to provide necessary information for product supply).

4.3. Any changes to already confirmed orders cannot be guaranteed and may be authorized by the Seller depending on the progress status of the order processing or delivery if already underway. All orders and order confirmations expire after 10 working days if payment is not made.

Art. 5. Payment Methods and Refunds

5.1. All payments by the Buyer can only be made by one of the methods indicated in the following points.

5.2. During the purchase process, the Customer may select the following payment methods, unless otherwise specified in the offer:

• Advance bank transfer: payment via advance bank transfer is accepted and the order is valid only after the Customer has made the payment and the Seller has unequivocally received the bank transfer. The details to make the transfer are communicated on the order confirmation page at the end of the online procedure (also via confirmation email) or in the quotation sent by the Seller. The transfer reason must include the name and surname or company name of the Buyer and the order or quotation number.

• Paypal

• Credit card

5.3. Any bank receipts, CRO codes, or payment screenshots will not be considered valid proof of payment. Urgent order processing may be handled with urgent bank transfers.

5.4. Any refund to the Buyer will be credited using the same method as the original payment in a timely manner, and, in case of exercising the right of withdrawal as regulated in Art. 13, points 13.2 et seq., no later than 30 days from the date the Seller became aware of the withdrawal.

5.5. All payment communications take place on a dedicated Seller’s line protected by encryption. The Seller guarantees the storage of this information with an additional level of security encryption and in compliance with applicable data protection laws.

5.6. The Seller will start preparing/shipping the goods only after payment has been received.

Art. 6. Delivery Times and Methods

6.1. The Seller will deliver the selected and ordered products using the methods chosen by the Buyer or indicated on the website at the time of the offer, as confirmed in the email referred to in point 3.1.

6.2. Purchases made on the Platform are delivered by national and international couriers to the delivery address provided at the time of order. Phone numbers (landline and/or mobile) provided during the order will be used by the Seller to facilitate communication and assist couriers in delivering the orders; we therefore recommend not to provide phone numbers you do not want to be shared with third parties. The Customer will not be allowed to collect the ordered goods directly from our warehouses unless prior arrangements have been made.

6.3. Shipping times may vary from the same day of order up to a maximum of 30 working days from order confirmation. If the Seller cannot ship within this term but within the time indicated in the following point, the Buyer will be promptly notified by email.

6.4. Shipping methods, estimated times, and costs are clearly indicated and highlighted in the offer.

6.5. The Buyer can track delivery times using the tracking reference provided at the time of shipment via email.

6.6. Any delays in delivery times indicated in the product sheet, quotation, or communicated by email or phone that are not identifiable at the time of the order but only during preparation or production will be promptly communicated as soon as the Seller becomes aware. Delays cannot be grounds for compensation claims or contractual or extra-contractual liability for direct or indirect damages to persons or things.

6.7. When preparing the shipment to accompany the purchased goods, delivery documents (Transport Document or others) will be issued. Other documents, including certifications and technical ones, will be attached to the packaging. Copies can be found on the Manufacturer’s website and requested if necessary.

6.8. Any storage fees due to repeated failure of the Customer to respond to courier contact attempts for delivery coordination will be fully borne by the Customer. Standard delivery is to street level. Deliveries to upper floors will be quoted. National and international couriers deliver Monday to Friday during their indicated business hours and cannot be regulated by the Seller.

Art. 7. Prices

7.1. Sale prices are indicated in the offer sent to the Buyer.

7.2. The sale prices include VAT and any other taxes unless otherwise indicated in the offer. Shipping costs and any additional charges, if present, are indicated and calculated in the offer.

7.3. Prices shown for each item are valid at the time of viewing and purchase unless otherwise indicated.

Art. 8. Limitations of Liability

8.1. The Seller assumes no responsibility for service failures due to force majeure preventing timely execution of the order.

8.2. The Seller is not responsible, except in cases of willful misconduct or gross negligence, for service failures related to internet use outside its or its subcontractors’ control.

8.3. The Seller is not liable for damages, losses, or costs suffered by the Buyer due to non-execution of the contract for causes not attributable to the Seller, with the Buyer entitled only to a full refund.

8.4. The Seller is not liable for fraudulent or illegal use by third parties of credit card data or other payment methods, provided it has adopted all possible precautions according to current best practices and ordinary diligence.

8.5. The Buyer is responsible for training and informing their workers on the use and maintenance of machinery, as required by safety regulations (Legislative Decree 81/08).

Art. 9. Liability for Defects, Proof of Damage, and Recoverable Damages: Seller’s Obligations

9.1. The Seller is not liable for consequences from defective products if due to product compliance with mandatory legal standards or binding measures or if the state of knowledge did not yet allow considering the product defective. No compensation if the injured party voluntarily exposed themselves to inherent product dangers.

9.2. The Buyer is excluded from any right to compensation or liability for direct or indirect damages caused by non-acceptance, even partial, of an order, including lost profits or business loss.

9.3. Products are packaged with strong materials to ensure optimal protection during transport.

9.4. If goods arrive with evident tampering or broken packaging, the Customer must accept them with a “control reservation,” describing damages in detail on all courier delivery copies, including electronic devices. Late reports have no value. If the shipment is too damaged to be accepted, refuse it, clearly stating the reason to the transporter and having it noted in accompanying documents.

9.5. If damage from transport is confirmed, the Customer must notify the Seller within 5 days by email with photographic documentation and signed “with reservation” delivery receipts.

9.6. The Customer who fails to follow the above will lose any right to claim shortages or damages caused by the carrier.

Art. 10. Warranties and Assistance

10.1. The Seller guarantees the manufacturer’s warranty conditions for 24 months from delivery for individuals, 12 months for legal entities.

10.2. The Seller does not guarantee damages caused by improper use or failure to follow instructions.

10.3. Consumer goods are presumed compliant if suitable for their usual use, conform to Seller’s description, have typical quality and performance, and are suitable for specific uses made known to and accepted by the Seller.

10.4. The Buyer loses rights if not reporting defects within 2 months of discovery unless the Seller acknowledged the defect.

10.5. Defects appearing within 6 months are presumed to have existed at delivery unless incompatible with the product or defect nature.

10.6. For conformity defects, the Buyer may request repair or replacement free of charge unless otherwise specified by the Manufacturer.

10.7. The Seller does not perform repairs or assistance at delivery sites.

10.8. Requests must be sent in writing by certified email; the Seller will respond within 7 working days, indicating acceptance or refusal and return procedures.

Art. 11. Buyer Obligations

11.1. The Buyer agrees to pay the purchase price within the agreed terms.

11.2. The Buyer has already reviewed and accepted the contract terms before purchase confirmation.

Art. 12. Right of Withdrawal

12.1. The right of withdrawal applies only to individuals.

12.2. The Buyer can withdraw from the contract within 30 days of receiving the goods without penalty or reason.

12.3. Withdrawal must be communicated via email and confirmed by registered mail or certified email within 48 hours, including order details and bank details for refund if paid by transfer.

12.4. The returned goods must be delivered back within 30 days, intact and in normal condition for a full refund.

12.5. The right of withdrawal does not apply to unsealed audiovisual or software products, custom-made or personalized goods, or goods that cannot be returned for nature or rapid deterioration.

12.6. The Buyer bears direct return shipping costs unless the Seller agrees otherwise.

12.7. The Seller will refund the full amount within 30 days of receiving the withdrawal notice and returned goods, deducting shipping or additional fees.

12.8. If the goods are damaged during return shipping, the Seller will inform the Buyer to enable claims against the carrier; in this case, withdrawal and refund requests are canceled.

12.9. The Seller is not liable for damage, theft, or loss of returned goods sent by the Buyer.

12.10. Withdrawal rights are void if goods are not intact, showing damage, missing packaging, accessories, or signs of excessive wear.

12.11. Goods subject to withdrawal denial remain available for pickup for 10 days, after which they will be disposed of.

12.12. Withdrawal does not apply to customized products made to Customer specifications.

12.13. Upon notification of withdrawal, the parties are released from mutual obligations except as stated above.

Art. 13. Causes for Termination

13.1. The Buyer’s payment obligations and the Seller’s delivery obligations are essential. Breach of either, unless due to force majeure, results in automatic contract termination under Art. 1456 c.c., without judicial ruling.

Art. 14. Privacy Protection and Data Processing

14.1. The Seller protects customer privacy according to EU Regulation 679/2016 and national laws.

14.2. Personal data are collected only for contract fulfillment and related activities, including marketing with consent.

14.3. Data are processed with appropriate security measures.

14.4. Data retention complies with legal and contractual obligations.

14.5. The Buyer has rights to access, rectify, erase data, limit processing, and data portability under applicable laws.

14.6. Contact details for data protection inquiries are provided.

Art. 16. Communications and Complaints

16.1. Written communications addressed to the Seller and any complaints will be considered valid only if sent to the following address: Via U. Bracalenti No. 16 – 32020 Limana (BL), or sent via email to the following address orders@murerstore.com. The Buyer indicates in the registration form their residence or domicile, phone number, or email address to which they wish to receive communications from the Seller.

Art. 17. Dispute Resolution

17.1. All disputes arising from this contract will be referred to the Belluno Chamber of Commerce and resolved according to the Conciliation Regulation adopted by the same.

17.2. Should the Parties decide to take legal action before the ordinary judiciary, the exclusive jurisdiction shall be the Court of Belluno.

Art. 18. Applicable Law and Reference

18.1. This contract is governed by Italian law.

18.2. For matters not expressly regulated herein, the applicable laws governing the relationships and cases provided for in this contract shall apply, in particular Article 5 of the 1980 Rome Convention.

18.3. Pursuant to Article 60 of Legislative Decree 206/2005, the provisions contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 are expressly recalled.

Art. 19. Final Clause

This contract repeals and replaces any prior agreement, understanding, negotiation, written or oral, between the Parties concerning the subject matter of this contract.